Public sector teams face increasing demand, but limited time and budget. In this customer story, Kent County Council explains how Microsoft 365 Copilot helped staff spend less time searching for information and more time focused on citizens. Read the story to see how artificial intelligence assistance can help your business. Then contact Emerald Group for a consultation on what's possible with Copilot in your organisation.
What challenges does Kent County Council face?
Kent County Council faces several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that hinder efficiency.
How has Microsoft 365 Copilot impacted staff productivity?
The deployment of Microsoft 365 Copilot has led to an average efficiency gain of ten to thirty minutes per day for staff, allowing them to focus on more meaningful work and reducing stress associated with repetitive administrative tasks.
What technology investments has Kent County Council made?
Kent County Council has deployed 1,500 Microsoft 365 Copilot licenses and 6,500 Surface devices as part of its digital transformation strategy, alongside training to support the adoption of these technologies.